ITIL V2 to V3 Managers Bridging Training Course

Step up to the V3 IT Infrastructure Library (ITIL) Certificate in Service Management with our ITIL V2 to V3 Manager’s Bridging Training Course. Build on your knowledge and introduce the latest in ITIL best practice to your business.

Review the way you approach IT service and continuity management and further align what you do with overall business aims. ITIL V3 introduces a service lifecycle structure, enabling continual improvement – get to grips with this new approach and understand what it means to you and your customers.

The course is delivered by ConnectSphere, authors of the ITIL V3 Service Transition Book, and accredited by the Information Systems Examination Board (ISEB).

“We chose BSI for its international reputation for excellence. It is a trusted organisation with unrivalled experience.”

Objectives:

• Understand the differences between ITIL V2 and V3
• Recognise the business and customer benefits of applying ITIL V3
• Gain an overview of revised ITIL principles and how to successfully apply these
• Further align IT service management with overall business aims
• Build awareness of the ITIL V3 framework from a cost and service perspective
• Gain confident in your role using the ITIL V3 process.
  

Benefits

• Improve customer satisfaction with better IT service management
• Improve delivery of third party services using ITIL principles
• Boost customer confidence and satisfaction through aligned business services
• Encourage professional development and increase IT competency
• Improve efficiency and reduce costs with greater visibility of IT assets
• Gain industry recognition with ITIL and a benchmark standard for IT projects and services