ITIL Service Management Foundation Training Course

Be the best in IT service management with our IT Infrastructure Library (ITIL) Service Management Foundation Course. ITIL provides an internationally recognised best practice framework that will set your business apart.

Understand what ITIL means and how this impacts the relationship between your business, customers and IT service management. Learn how to put ITIL principles in place, drawing links with ISO/IEC 20000 – and improve service support and delivery using ITIL disciplines to achieve the highest quality and most cost effective standard of IT service management. 

Industry experts deliver this course using practical experience and examples to make learning relevant to your role. We recommend anyone working in IT service management attends the course. On completion you will receive coaching support and the ITIL Foundation Certificate.

“Having our system certified and our organisation aligned with BSI gives credibility and reassurance to our clients.”

Learning objectives

• Gain an overview of the ITIL Foundation Course certification process
• Understand how to apply ITIL principles and draw links with ISO/IEC 20000
• Recognise the overall business benefits of applying ITIL principles
• Understand the relationship between the business, customer and IT service management
• Build awareness of the ITIL framework from a cost and service perspective
• Be confident in your role within the ITIL process
  

Benefits of attending this course?

• Improve IT service management by implementing the ITIL framework
• Boost customer confidence and satisfaction through improved service delivery
• Encourage professional development and increase IT competency
• Improve efficiency and reduce costs with greater visibility of IT assets
• Gain industry recognition with ITIL and a benchmark standard for IT projects and services