ISEB Practitioner Certificate in Software Asset Management (PCSAM)

This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within IT Infrastructure Library (ITILv3) and closely follows the ISO 19770-1:2006 Standard. The qualification also considers the interdependencies between ITIL Service Management principles in general and SAM.

The course will enable delegates to confidently sit the BCS/ISEB Practitioner Certificate in Software Asset Management exam.

Learning objectives

On completion of this course delegates will be able to demonstrate their competence in, and their ability to:

• Explain the full software asset management (SAM) lifecycle including associated risks and benefits
• Perform an ISO 19770 compliant risk assessment
• Complete a successful business case for implementing SAM
• Plan an effective SAM programme including establishing KPI’s and resource requirements
• Implement SAM with full use of appropriate tools, policies and procedures
• Establish and maintain control of SAM with a continuous improvement framework such as Plan-Do-Check-Act (PDCA)
• Explain software licensing management.

Course Benefits

By the end of the course, delegates will have a detailed understanding of all the key components of software asset management, and be able to return to their organisation and make a significant contribution to the software asset management process. Delegates will benefit from the practical and extensive experiences of URM's trainers who are all practising software asset management specialists.