BSI provides in company Business Improvement training courses and support in a range of business improvement methodologies including Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), Customer Focus using Quality Function Deployment (QFD) and Structured Problem Solving.
All of our team are drawn from industry and have hands-on experience in the application of their specialist subjects. Our approach is to work closely with our clients during business improvement initiatives. This can be achieved through classroom training, facilitation of chosen development activities, or a combination of both.
We have worked with companies including Nissan, Grundfos, Smiths Medical Industries, Volvo, Ernst & Young, AstraZeneca and Boston Scientific and TRW Aeronautical Systems.
Whether you are wanting to simply create awareness of the need for continuous business improvement or implement a full global corporate Lean Six Sigma initiative we would be pleased to discuss with you how we can help.
Business Improvement Training Courses
Statistical Process Control Training Course
Statistical Process Control (SPC) provides sound information upon which to make decisions. It allows process performance tracking on a real-time basis, allowing for corrective actions to be taken before failure occurs. The best decisions are made using facts and data. The collection and interpretation of data is equally important in manufacturing and service environments.
The course covers:
- Introduction to SPC
- Basic statistical concepts
- Types of Control Chart
- Calculating Control Limits
- Variables Control Charts
- Uses of Control Charts
- Process Capability
- Process Control v Process Capability
- Capability Indices: Cp/Cpk/Pp/Ppk
- Attribute Control Charts
- Example of SPC software (Minitab)
- Process Capability and Six Sigma
- Company Implementation
Contact us for a customised quote
This course can only be delivered in-house
Who should attend?
- Those who wish to explore how SPC techniques can be used in their own environment
Call our training advisors now
+44 (0)845 086 9000
training@bsigroup.com
Failure Mode and Effects Analysis (FMEA)
Prevention is always better than cure! Failure Mode and Effects Analysis (FMEA) was originally developed in the 1960's in the aerospace industry as a systematic method of identifying and investigating potential design or process weaknesses.
This training course is delivered in-house and covers the following areas:
- Introduction - Purpose, Background & Benefits
- Steps in Design FMEA
- Project Planning
- Design Intent, Failure Modes, Effects on Customer
- Cause of Failure
- Calculation of Risk Priority Number (RPN)
- Design Verification
- Overview of Process FMEA
- Implementing FMEA
- Where to apply
- Common Mistakes
Contact Us for a Customised Quote
This course can only be delivered in-house
Who should attend?
- Those involved in the design or specification of products, processes or services
- Those involved in business improvement or process improvement management
- Managers wishing to understand the benefits of FMEA before company implementation
- Team members involved in a support role
Call our training advisors now
+44 (0)845 086 9000
training@bsigroup.com
Customer Focus using Quality Function Deployment
It is widely recognized that customer focus is one of the keys to business success. Customer focus is used to carry the "Voice of the Customer" throughout your organization.
The techniques used are extremely flexible and can be used in any situation to ensure that the needs of the customer remain paramount
Course Structure
Day 1
- The need for customer focus
- Who are our customers?
- Basic, Performance and Excitement Features - the Kano Model
- Gathering Customer Requirements
- Prioritising Customer Requirements
- Customer Competitive Assessment
- SWOT analysis and Planned Quality
Day 2
- Translating Customer Requirements into technical measures
- Developing the specification
- The "House of Quality"
- Resolving conflicts
- Concept generation and selection
- Deploying the "Voice of the Customer" throughout the development process
Contact us for a customised quote
This course can only be delivered in-house
Who should attend?
- Those involved in the design or specification of products, processes or services
- Managers wishing to understand the benefits of QFD before company implementation
- Team members involved in a support role
Call our training advisors now
+44 (0)845 086 9000
training@bsigroup.com
Structured Problem Solving
Significant progress can be made towards solving company problems and improving the quality of goods and services by using simple tools. The Seven Basic Tools are mainly quantitative methods which can be used in conjunction with a structured problem solving process.
BSI's Structured Problem Solving Course covers:
- The 8-Step Problem Solving Process
- Flow Charts
- Check Sheets
- Cause & Effect Diagrams
- Pareto Charts
- Histograms
- Scatter Diagrams
- Control Charts
Contact us for a customised quote
This course can only be delivered in-house
Who should attend?
- Those who have an interest in using a structured approach to solving problems permanently
Call our training advisors now
+44 (0)845 086 9000
training@bsigroup.com
BSI UK