Internal auditor ISO/IEC 20000

Course Description

This is an intensive two-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2005 Information Technology - Service Management

Who should attend?

• The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2005 (delegates who do not have this understanding are advised to attend the 1 day Introduction to ISO/IEC 20000:2005 Course)
• Managers who are co-ordinating audit activities
• Persons who have been given the responsibility to audit an IT Service Management System
• Existing auditors who wish to refresh their skills

Benefits to Your Business

• To have competent auditors within the organization
• To ensure compliance to an international standard for IT Service Management
• Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
• Enable the organization to benchmark the IT service management system

Course Structure

• To provide the structure for internal audits to ISO/IEC 20000:2005.
• Through sessions and exercises, delegates will be able to identify the stages of audits:
• Principles of auditing
• Managing an audit programme
• Audit activities
• Initiating the audit
• Preparing for audit
• Conducting audit
• Finalising the audit
• Audit follow-up

Further Information

This course is offered as an In Company training course - please contact us to find out more.