ITIL Service Management Managers' Program Training Course

The IT Service Management Program is an intensive and enjoyable IT training course. It will provide the delegate with the appropriate skills to implement and manage any aspects of the service management operation aligned to the organization's business needs.

Training course description

The IT Service Management Program is an intensive and enjoyable IT training course. It will provide the delegate with the appropriate skills to implement and manage any aspects of the service management operation aligned to the organisation's business needs.

The course is designed to facilitate understanding of best practices using experienced industry tutors to give practical expertise and examples integrated into the learning experience. These program teachings will give you the skills needed to attain the industry recognised qualification of the Manager’s certificate in ITIL Service Management.  In-depth understanding of the core Service Support and Delivery processes in order that the delegate can implement or manage any aspects of the Service Management function at an executive level.  There will be practical exercises to facilitate in depth understanding of all processes:

• Service Level Management
• Service Desk function
• IT Service Continuity Management
• Incident Management
• Financial Management for IT
• Problem Management
• Configuration Management
• Availability Management
• Change Management
• Capacity Management
• Release Management

Who should attend?

• Service managers
• Project managers
• IT Auditors
• Change manager
• Service Level manager
• Account managers with accountability for IT services
• ITIL process owners
• ITIL process managers

Pre-requisites

This qualification is aimed at those people within an organisation whose contribution has an impact upon the quality of IT Services delivered to customers.

Candidates must hold the Foundation Certificate in ITIL Service Management and have 5 years Service Management experience at a fairly senior level. There is a high level of commitment required for both the course duration and in preparation for the exam.