IT Service Management
At the core of ISO/IEC 20000 is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL).
ISO/IEC 20000-1 introduces a service culture, providing ways of working that deliver a service that meet defined business requirements and priorities in a manageable way.
You can choose whether you would like to attend one of our scheduled public courses or have it delivered on your premises as an in-company solution.
Interested in a quick quote for in-company training?
IT Governance Training Courses
This three-day course shows how you can integrate the latest best-practice specifications for information security and IT service management: BS ISO/IEC 27001:2005 and BS ISO/IEC 20000:2006.
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Information Security Management Training Courses
Loss of data is one of the biggest threats facing modern organisations and it is vital that you take steps to safeguard your company and customer information. BSI Training has designed a number of courses that will help you fully understand and implement effective information security management systems.
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Information Management and Law Training Courses
Our full range of Information Management and Law courses will help you understand the implications of certification and commercial pressures and alert you to the possible penalties for non-compliance.
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IT Service Management Training Courses
At the core of ISO 20000 is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL).
Read More
