At the core of ISO 20000 Service Management is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL).
ISO 20000-1 introduces a service culture, providing ways of working that deliver a service that meet defined business requirements and priorities in a manageable way.
You can choose whether you would like to attend one of our scheduled public courses or have it delivered on your premises as an in-company solution.
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The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000 parts 1 & 2 and the certification process
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This interactive, enjoyable three day course enables you to gain an excellent understanding of the fundamentals of ITIL best practice in Service Management. It will also help you to achieve the ITIL Foundation certificate in Service Management.
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The IT Service Management Program is an intensive and enjoyable learning experience, providing delegates with the appropriate skills to implement and manage any aspects of the service management operation aligned to the organization's business needs.
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This V2 to V3 ITIL® Managers Bridging training course is intended for individuals holding a valid ITIL Manager’s Certificate in Service Management based on either ITIL versions 1 or 2. The course will bridge the knowledge gap between the subject matter contained within the Manager’s certificate and the new concepts and best practices within version 3.
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This one day V2 to V3 ITIL® Foundation Bridging training course is aimed at delegates that are already familiar with V2. As organizations take on new challenges and opportunities, service management needs to develop. ITIL® V3 provides guidance on how to increase the value of an IT service provider’s contribution to its customers and how to have better integration with the business.
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This course provides a comprehensive introduction to BS ISO/IEC 20000, and is designed to give you a good understanding of its requirements.
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This introductory half-day workshop is aimed at all levels and functions within the IT service organization, providing awareness reinforced with practical guidance on how ITIL service management industry best practice can increase the value of IT’s contribution to the business. This course is delivered in-house, organized to suit your requirements.
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This course provides delegates with a comprehensive understanding of BS ISO/IEC 20000. It aims to prepare delegates to act as members of implementation teams or consultants that will be preparing an organization for a BS ISO/IEC 20000 audit.
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This workshop explores the benefits and business case for achieving BS ISO/IEC 20000 certification. It examines the approaches to implementation and key challenges that need to be managed to achieve BS ISO/IEC 20000.
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This one-day course examines the new British Standard for IT Service Continuity Management, and looks at how it aligns or conflicts with existing standards and guidance.
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The course is aimed at personnel who already have an understanding of ISO/IEC 20000:2005 and who have been given the responsibility to audit an IT Service Management System.
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This course prepares delegates for the Lead Auditor qualification process and trains them on how to conduct and lead audits.
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