Would you like to know more about how our customers have achieved certification to ISO 9001 Quality Management? See the relevant case studies below for more detail on improving quality management.
Metflex
Understanding customer and market requirements through ISO 9001
ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organisation by enabling you to better understand your processes for delivering your products and services to your customers.
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Shades of Comfort Ltd
ISO 9001 – Quality Management
Legislative change in recent years has prompted a greater appreciation of the benefits of outdoor trading at licensed premises. Shades of Comfort Limited was formed in 2005 by Tony Peters and Barrie Evans to provide outdoor solutions following the smoking ban in pubs and restaurants. Shades of Comfort helps turn external space into extended customer entertainment areas.
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Sight and Sound Security
BSI working with the Security Industry Authority
Sight & Sound Security is one of the south east’s leading providers of security services. Sight & Sound Security has recently achieved both the Quality Management System Standard ISO 9001, as well as the enviable Investor in People Status.
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Warnerbus Ltd
Delivering enhanced customer satisfaction through ISO 9001
Warnerbus specialises in the bespoke conversion of minibuses and wheelchair accessible vehicles, catering primarily for the elderly, disabled and passengers in wheelchairs.
The company has demonstrated evident commitment to guaranteeing the quality of its products and services, as well as best practice in understanding and meeting customer requirements through certification to the Quality Management System (QMS), ISO 9001.
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Sundial Telecom
Quality management system assures telecommunication customers of a professionally managed and customer-focused service
Sundial Telecom provides hosted telecommunication services to the SME business and start-up community. The company offers a variety of different services including: email to fax, fax to email, inbound call and fax handling and call recording facilities. Sundial Telecom also provides SMS, IP telephony and web-based services from the same core platform.
In June 2010 Sundial Telecom was a finalist in the Federation of Communication Services (FCS) Green Awards for Small Business. The purpose of the FCS Awards is to foster excellence and reward achievement which reflects the key principles of the awards: best practice, innovation and operational excellence.
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Spira Projects Ltd
ISO 9001 – Quality Management Systems
Spira Projects wanted to ensure that its manufacturing operation was running as efficiently as possible. With this vision in mind the company made the decision to implement the Quality Management System, ISO 9001, in order to maximise customer satisfaction, increase market share, drive down costs and manage risk more effectively. By implementing ISO 9001, the organisation has since been able to operate within a structured framework to monitor and continually improve performance.
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Maurice Phillips Contracts Ltd
ISO 9001 – Quality Management System
Maurice Phillips Contracts is a privately owned company based in London. The company has built its reputation in the healthcare, education, leisure and custodial markets by providing quality products and excellent service to customers for over 70 years.
The origins of the company date back to the 1930’s, supplying linens, textiles and uniforms to the health service. As the linens and textile market became more commodity orientated, the company began to develop a branded portfolio of products. In 2002 the Agua brand was created to incompass a collection of waterproof upholstery fabrics.
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Para Holdings Ltd
Building services company transfers certification and assessment services to BSI to prove independent verification of best practice
Para Holdings Limited was founded in 1996 to provide a high quality building services company within the railway industry. The company has established itself a reputation within the South East area, mainly undertaking contracts within the railway industry. During 1997, the management decided to utilise the skills and experience of the workforce to offer a wider range of services to existing customers as well as widen its customer base to outside the railway industry, branching out to local commercial building activities. Para Holdings Limited now provides, in addition to its traditional core activities, other railway and commercial services including: construction; building services and facilities management; building maintenance and refurbishment; M&E installation and maintenance; environmental services and consultancy.
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Air Miles
Independent endorsement of best practice puts global rewards company in strongest position to continuously provide Airmiles UK members outstanding customer service
The Mileage Company is a global leader in travel rewards operating the UK Airmiles travel rewards programme and BA Miles, the rewards currency collected by members of the British Airways Executive Club. Airmiles is one of the UK’s most popular travel reward programmes. Over two million members in the UK collect and use Airmiles for outstanding value travel rewards. These include free flights that include all airline taxes, fees and surcharges, Eurostar journeys, tour operator holidays, cruises, hotel accommodation, ferries, car hire and UK days out like LegoLand, Alton Towers and Chessington World of Adventures. The Mileage Company set out to gain
certification to ISO 9001 for their Airmiles scheme Customer Contact Centre.
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