Liverpool Direct Case Study
Established in 2001, as a joint venture partnership, Liverpool Direct Limited (LDL) is the largest public and private partnership of its kind in the UK. BT owns 80.1% of the company and Liverpool City Council
owns 19.9%.
As well as processing all revenue and council tax collections and benefit payments for Liverpool City Council, the company operates a contact centre, which provides 24/7 access to information about the city for residents, businesses and tourists. HR, payroll and other public access facilities complete the portfolio of services LDL provides for Liverpool City Council. ISO 27001 Information Security Management & ISO 20000 IT Service Management LDL has a proven track record of working successfully in partnership with organisations in all sectors. LDL recruits, retains and develops the very best people to work tirelessly for its customers. LDL’s strategy is ‘excellent people supported by an excellent ICT platform’. Download Case Study
