Halliwells Case Study
Halliwells is a commercial law firm, with around 1,000 staff across offices in Manchester, Liverpool, London and Sheffield. ISO 20000 is the internationally recognised standard for IT service management (ITS M). It lays out an integrated framework for delivering and managing IT services to the customer and provides opportunities for better management control, greater effectiveness and general management
improvement within an organisation. Halliwells decided to seek certification to ISO 20000 in order to catalyse changes within the business that would add value. Download Case Study
