IT Service providers can struggle to maintain high levels of service to their customers, particularly with the increasing diversity of technologies available. Often, too much time is spent working reactively with little time spent on planning, training, investigating and working with customers. At the same time these providers are also being asked for improved quality, lower costs and faster customer responses.
An integrated framework for delivering and managing IT services to the customer, can provide control, greater effectiveness and opportunities for improvement within the organization. ISO/IEC 20000 represents such a framework.
Today’s organizations are becoming increasingly dependent upon their IT infrastructure and the information that this provides and supplies. These organizations continue to require increasingly advanced facilities that meet the needs of the business. The ever more competitive and cost-focused nature of today’s business environment means that the quality and cost effectiveness of IT services (and their management) is recognized as fundamental to an organization's success.
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We offer assessment, training and certification for organizations with a range of add-on services that support your every step. Our range of standards, publications, electronic products and software tools will ensure you have a complete quality management solution.
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Related Standards
The international standard for IT service management that enables you to independently demonstrate to your customers that you meet best practice.
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ISO/IEC 27001 is a standard for information security that focuses on an organization’s Information Security Management System (ISMS). Other standards for information security are much more specific and have a different focus.
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PAS 99 is the world's first integrated management system requirements specification based on the six common requirements of ISO guide 72 (a standard for writing management system standards).
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